SOLUTION · SUPPORT & MAINTENANCE

The call after the install is the one that actually matters.

Care plans, remote monitoring and rapid-response call-outs for everything we install — and for AV estates we didn’t, if you’re switching supplier.

Where it’s used

Built for the room, not the showroom

Signage networks

Remote monitoring that flags a dead screen or player before your team notices.

Meeting & chamber rooms

Scheduled PPM visits ahead of high-stakes sittings and events.

Multi-site estates

A single support contract covering every location instead of site-by-site call-outs.

Typical investment

What support & maintenance costs

Indicative ranges, supplied and installed. Every project is scoped individually — this is a starting point for budgeting, not a quote.

ConfigurationTypical useFrom
Signage care planPer screen, per month£12 +VAT
Project-wide PPM visitScheduled preventative maintenance£250 +VAT
Emergency call-outResponse within agreed SLA£95 +VAT/hr
Remote monitoring platformPer screen, per month£3 +VAT

Public sector and education purchase orders accepted.

Prefer to talk it through? Call 0845 095 3600 or email av@efficient-is.co.uk — we’ll give you a straight answer, not a sales script.

How we deliver it

Design, supply, install, support — one team throughout

01

Design

Site survey and requirements gathering, technology recommendation and budget options.

02

Supply

Procured through our manufacturer and distributor relationships, or your framework of choice.

03

Install & commission

Delivered by our engineers in Scotland, or a vetted local partner, anywhere in the UK — every system tested and calibrated before we call it done.

04

Handover, training & support

Formal handover and documentation, hands-on training for your team, and optional ongoing care plans.

Proof it works

A five-year relationship, not a one-off install

CASE STUDY · EMERGENCY SERVICES

Scottish Fire and Rescue Service: Commanding the Room

Over five years as the Scottish Fire and Rescue Service’s AV partner — across ICT, Training and operational teams — culminating in EIS’s largest single SFRS engagement to date: a national Incident Command Centre rebuild, now the reference point for a wider estate-wide support conversation.

Read the case study

A hardware-based architecture designed to remove third-party platform dependency, so the system SFRS relies on for candidate assessments keeps working regardless of what happens to any single software vendor — and can scale to further sites without reworking the core infrastructure.

Questions we’re asked most

Answered plainly

What’s included in an AV maintenance contract?

Typically a scheduled preventative maintenance visit, remote monitoring where applicable, and a defined response-time SLA for faults — the exact mix depends on the estate and is agreed up front.

Can you support equipment another supplier installed?

In most cases yes — we’ll survey the existing estate first to confirm compatibility and any remedial work needed before quoting a support contract.

Do you offer out-of-hours emergency call-outs?

Yes, with agreed SLA response times for clients on a support contract; ad-hoc emergency call-outs are also available.

Have a project in mind?

Tell us the room and the outcome you need — we’ll tell you what’s realistic.

📞 0845 095 3600  ·  ✉ av@efficient-is.co.uk

Book a discovery call

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