AV Support & Maintenance Plans: The call after the install is the one that actually matters.
Care plans, remote monitoring and rapid-response call-outs for everything we install, and for AV estates we didn’t, if you’re switching supplier.
Built for the room, not the showroom
Signage networks
Remote monitoring that flags a dead screen or player before your team notices.
Meeting & chamber rooms
Scheduled PPM visits ahead of high-stakes sittings and events.
Multi-site estates
A single support contract covering every location instead of site-by-site call-outs.
What support & maintenance costs
Indicative ranges, supplied and installed. Every project is scoped individually, this is a starting point for budgeting, not a quote.
| Configuration | Typical use | From |
|---|---|---|
| Signage care plan | Per screen, per month | £12 +VAT |
| Project-wide PPM visit | Scheduled preventative maintenance | £250 +VAT |
| Emergency call-out | Response within agreed SLA | £95 +VAT/hr |
| Remote monitoring platform | Per screen, per month | £3 +VAT |
Public sector and education purchase orders accepted.
Prefer to talk it through? Call 0845 095 3600 or email av@efficient-is.co.uk: we’ll give you a straight answer, not a sales script.
Design, supply, install, support, one team throughout
Design
Site survey and requirements gathering, technology recommendation and budget options.
Supply
Procured through our manufacturer and distributor relationships, or your framework of choice.
Install & commission
Delivered by our engineers in Scotland, or a vetted local partner, anywhere in the UK, every system tested and calibrated before we call it done.
Handover, training & support
Formal handover and documentation, hands-on training for your team, and optional ongoing care plans.
A five-year relationship, not a one-off install
Scottish Fire and Rescue Service: Commanding the Room
Over five years as the Scottish Fire and Rescue Service’s AV partner, across ICT, Training and operational teams, culminating in EIS’s largest single SFRS engagement to date: a national Incident Command Centre rebuild, now the reference point for a wider estate-wide support conversation.
Read the case studyA hardware-based architecture designed to remove third-party platform dependency, so the system SFRS relies on for candidate assessments keeps working regardless of what happens to any single software vendor, and can scale to further sites without reworking the core infrastructure.
AV Support & Maintenance Plans: Answered Plainly
What’s included in an AV maintenance contract?
Typically a scheduled preventative maintenance visit, remote monitoring where applicable, and a defined response-time SLA for faults, the exact mix depends on the estate and is agreed up front.
Can you support equipment another supplier installed?
In most cases yes, we’ll survey the existing estate first to confirm compatibility and any remedial work needed before quoting a support contract.
Do you offer out-of-hours emergency call-outs?
Yes, with agreed SLA response times for clients on a support contract; ad-hoc emergency call-outs are also available.
Have a project in mind?
Tell us the room and the outcome you need, we’ll tell you what’s realistic.
What response time can we expect for a support call?
It depends on the support plan agreed for your estate. Critical systems such as a control room or a council chamber ahead of a scheduled sitting typically sit on a faster SLA than a standard office meeting room, and the exact response time for each system type is set out in the contract rather than left as a vague promise.
Can a support contract cover multiple sites under one agreement?
Yes, this is one of the more common reasons clients move to a formal support contract: one agreement covering every site rather than negotiating a separate arrangement each time a different location has an issue.
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