How we get your video walls, digital signage, network hardware and other equipment to you — and what to expect once you’ve placed an order.
As an AV and IT supplier working across a wide range of manufacturers and product types, delivery timescales vary depending on the product, the manufacturer and current stock levels. Most in-stock digital signage, interactive displays and standard hardware ship within an estimated 2–10 working days of your order being placed.
Once you’ve placed an order with us, a member of our team will be in touch to acknowledge it and confirm a more precise delivery timescale for your specific items. We’ll follow this up once your order has been dispatched, along with tracking information where a courier service provides it.
Larger installation projects — video walls, council chamber and broadcast fit-outs, network and cabling works, and anything quoted individually rather than bought through the shop — have their delivery and installation timescales agreed as part of your project plan, rather than the shop despatch estimate above. Your account manager will confirm these dates directly with you.
Please note: we can’t always guarantee stock levels on every product. To check availability before ordering, please contact our team on 0845 095 3600. If you do order an item that turns out to be out of stock, we’ll offer you a suitable alternative or a full refund — whichever you’d prefer.
On some products, yes — and we’re working to extend this to more of our range where we can. Delivery costs on the rest are set by manufacturers and couriers and reflect the size, weight and value of the item, so they vary by brand, product type and size. You can see the exact delivery cost for your order by adding items to your basket and generating your shipping information at checkout. If you have any questions about a delivery price, contact our team on 0845 095 3600.
We understand you may need to make arrangements to receive your delivery, and we’ll always do what we can to help. If you need your order delivered on a specific date or within a particular time window, get in touch and let us know. We’ll do our best to arrange this with the manufacturer and courier, though this depends on sufficient notice and clear communication from you in advance.
Yes, we deliver to both Northern Ireland and the Republic of Ireland. Because transport costs to these areas vary more than mainland UK delivery, we’d recommend calling our team directly to discuss pricing — we’ll also talk through your timescales and requirements to find the most cost-effective option for you.
Some of our network and security hardware, along with any bespoke installation project, is priced on application rather than sold through instant checkout. For these, delivery (and, where relevant, installation) timescales are confirmed as part of your quotation, based on the specification, quantity and site survey — rather than the estimate given above for standard shop orders.
For information on returning a product, see our Returns & Refunds Policy. Our Terms & Conditions cover the full terms that apply to every order.
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