NTT DATA: Engineering the Meeting Room
How a conversation with our Glasgow office ended with an enterprise Microsoft Teams Room fit-out in the City of London — 400 miles from our base, delivered on time and on budget with no sub-contractors.
An ageing Surface Hub, a global sign-off chain, and a building that closes at 17:30
NTT DATA Business Solutions Ltd is part of NTT Group, one of the world’s largest IT service providers, headquartered in Japan with UK operations spanning Glasgow, London and beyond. Its City of London office hosts client meetings, executive sessions and international collaboration — through an ageing Surface Hub that had passed its useful life.
The replacement had to integrate properly with Microsoft Teams and perform to enterprise standard. The brief required a system that would:
- Replace an ageing Surface Hub with a modern, fully integrated Microsoft Teams Room platform
- Provide multi-camera coverage so everyone is clearly visible, in the room and on the call
- Deliver professional-grade audio processing with no dead zones and no echo for hybrid meetings
- Clear a multi-party approval chain: an IT Support Team Lead in Glasgow, an IT Infrastructure Manager in London, and NTT Global hardware sign-off
- Install inside a short window in a central London building with restricted site access
Options laid out honestly, not a single answer handed over
The project started with a conversation between EIS and NTT’s Glasgow-based IT Support Team Lead. Rather than arriving with one specified solution, we began with an in-person demo visit, photographed the existing boardroom, documented the operational requirements, and built a range of camera configurations — each with its own coverage profile, cost and trade-offs.
That gave NTT the information to make a decision rather than simply accept a recommendation. The selected Huddly configuration was then approved through NTT Global, a process requiring executive sign-off and global hardware authorisation, with EIS guiding the client through each stage.
“They did not need us to turn up with an answer. They needed the options laid out honestly enough that someone could pick one and defend it internally, through three levels of approval and a global hardware sign-off. That is what we gave them, and it is why the decision stuck.”
Karl O’Connor · Head of Sales · Efficient IS
A complete Microsoft Teams Room, staged in Scotland and delivered in London
EIS designed, supplied, installed and commissioned a complete Teams Room solution for NTT’s London boardroom. All equipment was sourced, staged and configured from our 6,300 sq ft bonded warehouse in East Kilbride before dispatch to London.
Lenovo Teams Meeting Room core
A Lenovo Teams Meeting Room unit with an integrated touchpad controller provides the processing core, pre-configured for Microsoft Teams.
Biamp large-room audio
Biamp large room processing handles echo cancellation and voice pickup, so anyone joining remotely hears every seat at the table clearly.
Multi-camera Huddly coverage
Intelligent auto-framing in the primary position, combined with supplementary wide and close coverage, so the whole boardroom is covered with no dead zones.
Dual-display layout
An interactive display carries collaboration and presentation content, with a secondary display for speaker view.
Pre-staged, not improvised
Every component was configured and tested at our own facility before it reached London, so on-site time was installation, not troubleshooting.
One team, no sub-contractors
The same EIS team ran the project from first conversation to handover — no third parties brought in to cover the distance.
A City of London install, run from East Kilbride
The building closes at 17:30. NTT’s IT Infrastructure Manager arranged temporary access passes for the EIS team and stayed on site beyond building hours so installation could proceed without interruption.
Commissioning added a further complication: the Microsoft Teams Room account was registered under NTT Global and not accessible to the local London team, so it needed a one-time passcode obtained in real time during live setup. EIS resolved this in the room, on the day. The system was verified, tested and handed over without a return visit — completed in the week commencing 20 October 2025, on time and on budget.
What changed for NTT DATA
On schedule
Delivered on time and on budget, October 2025, despite a three-stage approval chain across two cities and a head office abroad.
Full-room coverage
Huddly cameras cover the whole boardroom regardless of seating position.
Audio clarity
Biamp large room processing captures every voice cleanly, with no dropped words, echo or dead zones.
Immediately operational
Configured to NTT’s Microsoft Teams environment on handover day and in use from day one.
Active partnership
EIS is now NTT’s named AV partner for the UK, with a follow-on reconfiguration visit confirmed.
National reach, one team
Delivered 400 miles from base without sub-contracting the install to a local third party.
What NTT DATA say
“Everyone at EIS has been great. We didn't really have a clue what we needed so I am glad you guys did.”
Gordon Harper · IT Support Team Lead · NTT DATA Business Solutions Ltd
One boardroom became a UK-wide relationship
The London boardroom project established EIS as NTT’s trusted AV partner in the UK. The relationship is already developing into a programme of work:
Reconfiguration visit confirmed
EIS returns to London to optimise camera modes, update the system hostname and configure speaker-level transcription.
Glasgow office AV
No AV provision is currently in place at NTT’s Glasgow office, and the relationship to deliver it is already established.
Multi-site expansion
NTT operates from several UK locations, each a potential further engagement as its hybrid workplace programme develops.
Answered plainly
Can you deliver an enterprise Teams Room installation outside Scotland?
Yes — this project was delivered in the City of London, 400 miles from our East Kilbride base, by our own team with no sub-contractors. Equipment is staged, configured and tested at our facility before it ever reaches site, which is what makes a long-distance install a single visit rather than several.
How do you handle multi-stage approval chains on enterprise projects?
By presenting genuine options with honest trade-offs rather than a single recommendation, so whoever owns the decision internally can defend it through each stage of sign-off. On this project that meant a Glasgow IT lead, a London infrastructure manager and NTT Global hardware authorisation, all satisfied by the same evidence.
What’s included in a Microsoft Teams Room fit-out?
Typically a certified Teams Room compute unit, camera coverage sized to the room, a DSP-driven audio system for echo-free pickup, and display and control hardware — specified around how the room is actually used rather than a fixed package.
Planning a boardroom or Teams Room upgrade?
Tell us the room, the platform and who needs to sign it off — we’ll lay out the options honestly, the way we did for NTT.
